How City Park Runners tracks every special order with Autofy

What the video covers

Kavisha, Autofy's co-founder, walks through the special-order problem independent retailers face, using City Park Runners, a running store, as the concrete example, and shows the Autofy board that tracks it now.

City Park Runners tracked special orders on a spreadsheet called "Call When We Get In." Orders got placed twice, sold to the wrong customer, or forgotten until the customer gave up. Now it's one board, connected to their Shopify, with twelve staff working from it.

In its first six weeks on the Autofy Special Order Tracker, City Park Runners, an independent running store in Winnipeg, tracked 127 special orders across 12 staff, collected 84% of resolved orders, and put about $23,000 of special-order revenue through the system: revenue tracked, not revenue saved or added.

How the tracker works

1. Take the order at the counter. Customer, item, the details that matter, done in twenty seconds.
2. Mark it ordered, then arrived. If you're on Shopify, Lightspeed or WooCommerce, arrivals flag themselves.
3. The customer gets an email automatically, in your store's name. Nobody has to remember to call.

See pricing, read where Shopify, Lightspeed and WooCommerce stop on special orders, or follow Autofy on Instagram.

Want to see it on your own store's orders?