How Autofy tracks every order from request to pickup

No sound is needed: the video has no narration, and the scenes are listed below.

What the video shows

An 84-second video, with no narration: supplier emails are matched to the right order, the order's status updates without anyone moving it, the customer checks a tracking page with the store's logo instead of phoning, and the order inbox works with the email you already use, including Gmail, Outlook, Shopify, Lightspeed, Square and Clover.

In its first six weeks on the Autofy Order Tracker, City Park Runners, an independent running store in Winnipeg, tracked 127 special orders across 12 staff, collected 84% of resolved orders, cut the time from arrival to pickup from about two weeks to about two days, and put about $23,000 of special-order revenue through the system: revenue tracked, not revenue saved or added.

Scene by scene

  1. 0:08The mess it replaces: supplier emails, missed calls, sticky notes, a spreadsheet and customer emails
  2. 0:22An order shows its arrival date, and the customer sees the same date
  3. 0:36A supplier's order acknowledgement arrives and the order moves to Ordered with its ship date
  4. 0:50Repairs tracked the same way: taken in, in repair, repair done, ready for pickup
  5. 0:56When an email could belong to two orders, Autofy asks which one, once, and remembers
  6. 1:04The customer's tracking page, with the store's own logo
  7. 1:10A customer who can check for themselves stops calling
  8. 1:14The email you already use: Gmail, Outlook, Shopify, Lightspeed, Square, Clover and paper slips
  9. 1:20Book a demo

How the tracker works

  1. Take the order at the counter. Customer, item, the details that matter, done in twenty seconds.
  2. Forward your supplier emails to your Autofy inbox. Confirmations, delay notices and delivery notices move the order along, so nobody changes a status by hand. On Shopify, Lightspeed or WooCommerce, arrivals flag themselves too.
  3. The customer gets an email automatically, in your store's name, with a link they can check instead of phoning you.

See pricing, read where Shopify, Lightspeed and WooCommerce stop on special orders, or follow Autofy on Instagram, YouTube, TikTok and Facebook.

Want to see it on your own store's orders?

Book a walkthrough