You don't have it in stock. You can still sell it.
Autofy is special order tracking software for independent shops. It follows every special order from the moment a customer asks to the message that tells them it's ready. One board for the whole shop. No spreadsheet, no sticky notes, nothing living in someone's memory.
LIVE WITHIN 14 DAYS. MONTH TO MONTH, NO CONTRACT.
THE TUESDAY PROBLEM
Right now it lives on a spreadsheet and in somebody's memory.
A customer wants the wide fit, the 20 pounds of ground beef for Friday, the ring sized up, the frame in a 56. Someone writes it down, calls the vendor, and then it's gone, until the customer rings three weeks later asking where it is. Sometimes it arrived and nobody caught it. Sometimes it got sold to whoever walked in first. Sometimes it was never ordered at all, and they needed it Saturday.
Every one of those is a sale you already earned and a customer you might not get back.
WHO IT'S FOR
If you order things in for customers, this is for you.
Run & shoe stores
a wide fit, a half size you're out of
Bike shops
a frame size, a build, a part on backorder
Butchers & delis
a cut, a weight, a holiday order
Jewellers
a resize, a repair, a piece ordered in
Golf pro shops
a custom fit, a regripped club
Ski & outdoor
a boot shell, a length you don't carry
Pet & feed
a special diet, a bulk bag
Furniture stores
a sofa in a custom fabric, a 12‑week lead time
Appliance stores
a model on backorder, a finish you don't stock
Gun stores
a firearm you don't carry, an optic on order
Pool & spa dealers
a hot tub, a pump, a part before opening day
Autofy tracks special and custom orders for independent running and shoe stores, bike shops, butchers and delis, jewellers, golf pro shops, ski and outdoor stores, pet and feed stores, furniture stores, appliance stores, gun stores, and pool and spa dealers. Different shops, same problem: you promised somebody something that isn't on the shelf yet.
ONE STORE, RUNNING TODAY
Running today at City Park Runners.
Watch the 3-minute walkthrough on its own page
127
Special orders tracked in the first six weeks
84%
Of resolved orders collected by the customer
12
Staff running the board day to day
City Park Runners tracked special orders on a spreadsheet called "Call When We Get In." Orders got placed twice, sold to the wrong customer, or forgotten until the customer gave up. Now it's one board, connected to their Shopify, with twelve staff working from it and about $23,000 of special-order revenue tracked through it in six weeks.
In its first six weeks on the Autofy Special Order Tracker, City Park Runners, an independent running store in Winnipeg, tracked 127 special orders across 12 staff, collected 84% of resolved orders, and put about $23,000 of special-order revenue through the system: revenue tracked, not revenue saved or added.
A shoe store today, a butcher shop next. The shape of the problem doesn't change.
HOW IT WORKS
Three steps, start to finish.
1
Take the order at the counter. Customer, item, the details that matter, done in twenty seconds.
2
Mark it ordered, then arrived. If you're on Shopify, Lightspeed or WooCommerce, arrivals flag themselves.
3
The customer gets an email automatically, in your store's name. Nobody has to remember to call.
WHAT'S INSIDE
Everything the board does for you.
Today's board
What needs doing first, colour-coded by age.
Request → picked up
Every order moving through clear stages.
Aging alerts
Stale orders surface before a customer has to chase one.
Your fields, your words
Track size and width, weight and thickness, ring size, frame size. Set it up the way your shop already writes it down.
Order notes & search
Full history on every order, findable in seconds.
Customer status page
A link they check themselves instead of phoning you.
WORKS WITH YOUR POS, OR WITHOUT IT
Plugs into the system you already run.
No new POS to learn. Connect your store and arrivals flag themselves.
CONNECTED
Arrivals flag themselves.
Autofy watches your Shopify, Lightspeed or WooCommerce inventory. The moment an ordered item lands, the order moves to Arrived and the customer gets an email.
ON ITS OWN
One tap when it arrives.
On another system, or rather keep them separate? Staff mark an order arrived with one tap. The board, the reminders and the customer email all work the same.
You make the connection
Set it up yourself, inside your own store admin.
Read-only access
Autofy sees your inventory. It can't change a thing.
Revoke in two clicks
We never see your password or log into your store.
READ FROM THEIR OWN DOCS
Find your logo. See where the line turns red.
A special order travels six stages. Green is the stage the system carries on its own. Red is the stage it hands back to somebody's memory.
Most special order management stops somewhere in the middle. Shopify POS Pro takes the order and emails the customer, but it cannot hold an item it has no stock of, so the line turns red at stage 02. Lightspeed X-Series carries the order through holding and linking the vendor order, then leaves telling the customer to staff, red at stage 05. WooCommerce has no arrival event in core, so most of the pipeline goes back to someone's memory, red at stage 04. The Autofy Special Order Tracker carries all six.
Shopify POS Pro
line turns red at 02
- 01take it at the counter
- 02hold it with no stock
- 03link the vendor order
- 04catch the arrival
- 05tell the customer
- 06chase it to pickup
Lightspeed X-Series
line turns red at 05
- 01take it at the counter
- 02hold it with no stock
- 03link the vendor order
- 04catch the arrival
- 05tell the customer
- 06chase it to pickup
WooCommerce
line turns red at 04
- 01take it at the counter
- 02hold it with no stock
- 03link the vendor order
- 04catch the arrival
- 05tell the customer
- 06chase it to pickup
Autofy Special Order Tracker
green all six stages
- 01take it at the counter
- 02hold it with no stock
- 03link the vendor order
- 04catch the arrival
- 05tell the customer
- 06chase it to pickup
No signup. No login. It's just open.
See the full stage-by-stage comparison, with each vendor's own wording →
Read from each vendor's published documentation on 17 September 2026. Product names are trademarks of their respective owners; Autofy is not affiliated with, endorsed by, or sponsored by Shopify, Lightspeed, or WooCommerce.
PRICING
One plan. A setup fee, then a subscription.
Month-to-month, or pay for the year and get two months free. Thirty days’ notice to cancel a monthly plan.
ONE-TIME SETUP
$750
Your brand on it and your open orders already loaded. $499 when you pay for the year.
- ◆Store connection, catalogue import and a staff walkthrough
- ◆The special orders you're running today migrated in
- ◆Your logo in the dashboard and your own tracking domain (like orders.yourstore.com)
- ◆Live within 14 days
- ◆Special workflows or custom features are quoted separately
MONTHLY
$149 / mo
The whole system. One plan.
- ◆Request → picked up pipeline
- ◆Shopify, Lightspeed and WooCommerce arrival detection
- ◆Automatic customer emails in your store's name
- ◆Customer tracking page
- ◆Reporting dashboard: pickup rate and where orders stall
- ◆Unlimited orders and staff
FOR THE YEAR
$1,490 / yr
Two months free, and a smaller setup.
- ◆Everything in monthly
- ◆Twelve months for the price of ten
- ◆Setup $499 instead of $750
- ◆One invoice a year
No per-order fees and no contract. The bar is simple: if it saves you one or two special orders a month, it has paid for itself.
Get a board with your store on itNO PER-ORDER FEES. 30 DAYS' NOTICE TO CANCEL.
OUR GUARANTEE
You will stop losing special orders.
Every order you enter is tracked through to pickup, and your customer is notified automatically the moment their item arrives. No order dies because nobody remembered to make the call.
It's not a promise that every customer collects. People change their minds, and that isn't a system problem. It's a promise that forgetting stops being possible.
If the system ever misses one, we fix it at no charge. If it isn't resolved within five business days, you get one month of service free, plus a further month of priority support free.
Every arrival and every notification is logged, so you can check this against your own records rather than taking our word for it.
Read the full guarantee →WHO BUILDS THIS
Two people in Canada, and a phone number that reaches them.
Autofy Inc is a Canadian company, and the Special Order Tracker is the only thing we build. It started with one running store here that was tracking special orders on a spreadsheet called “Call When We Get In.” We do the setup and the support ourselves, and the number below reaches us.
Kavisha Wanigasekara
Co-Founder
Kav started in accounting, where he watched real days disappear into small repeat work: writing down the same thing twice, sending the same email for the fourth time that week. He started automating the parts that don't need judgment and leaving the parts that do alone. The tracker is that idea pointed at a shop floor: the board does the remembering, staff make the calls.
LinkedIn →
Noah van den Berg
Co-Founder
Noah started out helping local businesses launch online stores, and kept finding the same thing underneath: the “marketing problem” was usually an operations problem. He built the first special-order board for City Park Runners, a running store here in Winnipeg, and it is what every one of their special orders goes through now. Lifelong Winnipegger and ultramarathoner.
LinkedIn →Straight talk
No hype, no jargon. We show you what works, what it costs, and nothing you don't need.
Built around you
The board is shaped to how your shop runs today, not a generic template.
Support after launch
We stay on to tune and support the system as the shop grows.
Canada · contact@autofyinc.ca · +1 (204) 999-8255
FAQ
Questions shop owners ask.
What does it cost?+
$149 a month, plus a one-time $750 setup that includes your logo, your own tracking domain and your open orders migrated in. Pay for the year and it's $1,490, two months free, with setup at $499. Month to month otherwise, no contract.
Where are you based?+
Canada. We work with independent retailers across North America, and setup and support are done remotely.
What kinds of stores use Autofy?+
Independent retailers who order things in for specific customers: running and shoe stores, bike shops, butchers and delis, jewellers, golf pro shops, ski and outdoor stores, pet and feed stores, furniture stores, appliance stores, gun stores, and pool and spa dealers. If a customer asks you to get something you don't have on the shelf, Autofy tracks it from request to pickup and tells them when it's in.
Will my staff actually use it?+
There are four things to learn. Training is included. It's built for the least technical person on the floor.
We already use our POS for this.+
Your POS knows stock arrived. It doesn't know whose it is, and it won't tell them.
We don't use Shopify, Lightspeed or WooCommerce.+
Fine. Most of Autofy doesn't need a POS at all. You'll mark arrivals yourself, which is what you do now anyway.
What happens to the orders we've already got going?+
Every setup includes it. We clean up your sheet, binder or board and load every open order, so you go live with them already tracked.
How long does setup take?+
You're live within 14 days. We do the setup; your part is a short staff walkthrough.
We have more than one store.+
Each location gets its own board, plus one view across all of them. It's $99 a month per additional location.
See it running on your store.
Tell us how special orders move through your shop today, and we'll walk you through the tracker on a call. No cost, no pressure.