Case studyAI receptionist · Intake
Ratnamalala Law Office
Round-the-clock client intake for a law office, without adding to headcount.
01 · Problem
What wasn't working.
In a small firm, the lawyer is often the receptionist. Calls arrived while the office was with clients, in court, or closed for the night, and a missed call from a potential client is a missed case. Hiring a dedicated intake person is a real cost that a lean practice can't always justify.
02 · Solution
What we built.
We stood up an AI receptionist that answers every call, speaks to the caller naturally, captures the details of their matter, and books the consultation directly into the firm's calendar. It works nights and weekends, so intake keeps running when the office is dark.
03 · Outcome
What changed.
- Every call is answered, day or night, with no missed potential clients
- Consultations are booked automatically, straight into the calendar
- Round-the-clock intake without another person on payroll