Every special order, tracked from request to pickup.
The shoe you don't stock. The model a customer asked for last week. Autofy pulls all of it onto one board connected to your store, so nothing lives in a binder, a spreadsheet, or someone's memory.
Special orders are revenue you've already earned and can still lose.
They move through paper notes, staff memory, and order tags. Nothing tracks where an order sits or when it was placed. Customers follow up with staff who have to dig.
As volume grows, so do the odds of one quietly falling through. The shoe sits in the back, the customer gives up, and you eat inventory in a size that won't move.
The actual tracker, running on sample data for Waypoint, a fictional running store. Click into the pipeline, drag an order, open one up. Nothing here touches a real store.
The board, the alerts, and the message that used to be a phone call.
Pipeline board
Every special order on one board, moving through five stages: Needs Ordering, Order Placed, Shipped From Warehouse, Arrived, and Ready For Pickup.
Automatic arrival detection
The tracker watches your Shopify, Lightspeed or WooCommerce inventory and flags the order the moment the item comes into stock, so nobody has to spot it in a pile of boxes.
Customer notifications
The moment it lands, the customer gets an email automatically, sent in your store's name. No sticky note, no reminder to call, no order sitting in the back for a week.
Public tracking page
Your store name, hours and phone number. Customers check their own order on a private link instead of calling the front desk. Branded setup puts it on your own domain.
Aging alerts
Stale orders surface themselves before a customer ever has to chase one, so nothing quietly rots in a size that won't move.
Order history
Every order carries its own timeline, so any staff member can pick it up cold and know exactly where it stands.
City Park Runners has run its special orders on Autofy since July 2026.
An independent running store in Winnipeg. These are its first six weeks, measured straight from the live system.
127
Special orders tracked in the first six weeks
84%
Of resolved orders collected by the customer
12
Staff using the board day to day
~$23k
Of special-order revenue tracked in six weeks (tracked, not saved)
A setup fee, then one monthly plan. No contract.
Core
$149/ month
or $1,537 a year, paid up front
The whole system, connected to your store.
- Special-order pipeline, request to pickup
- Arrival detection in Shopify, Lightspeed or WooCommerce
- Automatic customer emails in your store's name
- Public customer tracking page
- Unlimited orders and staff
- Standard support
Growth
$199/ month
or $2,053 a year, paid up front
Core plus both add-ons, $224 bought separately.
- Everything in Core
- Reporting dashboard, including your pickup rate ($60/mo on its own)
- Automatic review requests ($15/mo on its own)
Standard setup · $750
Store connection, catalogue import, pipeline and message setup, and a staff walkthrough. Tracking page at yourstore.autofyinc.ca. Live within 14 days.
Branded setup · $1,500
Everything in Standard, plus your logo in the dashboard, your tracking page on orders.yourstore.ca, and the special orders you're running today migrated in.
More locations · +$99/mo
Per additional location, on either plan. Pay for the year up front and save 14% on the subscription.
Month to month, 30 days' notice. No per-order fees, no cancellation fee, and your data is exportable any time.
Book a 15-minute walkthrough →You will stop losing special orders.
Not a promise that every customer collects. People change their minds. It's a promise that no order dies because nobody remembered to make the call.
If the system misses one, we fix it at no charge. If it isn't resolved within five business days, your next month of service is free, plus a month of priority support. Every arrival and every notification is logged, so you can check the promise against your own records.
The questions we get on every call.
Core is $149 a month. Growth, which adds the reporting dashboard and automatic review requests, is $199 a month. Setup is a one-time $750, or $1,500 for the Branded setup with your logo, your own tracking domain and your existing orders migrated in. Each additional location is $99 a month, and paying for the year up front saves 14%.
Your POS records the order. It doesn't tell you the day the item actually arrives in the back, and that's the part that's still manual. The tracker watches your inventory, catches the arrival, and notifies the customer for you.
Shopify, Lightspeed and WooCommerce. If you use something else, staff mark arrivals with one tap and everything else works the same.
You're live within 14 days. We connect your store, import your catalogue, configure the pipeline and messages for how your shop works, and walk your staff through it.
Yes. Autofy is based in Winnipeg and works with independent retailers across North America. Setup and support are done remotely.
It's month to month with 30 days' notice and no cancellation fee. Your data is yours, and you can export everything at any time.
See the tracker running on your store.
Fifteen minutes, no slides. We'll ask how special orders move through your shop today and show you what it looks like with yours in it. Pick a time that works:
Pick a 15-minute slot that suits you, including after closing.
Prefer to talk? Call +1 (204) 999-8255 or email contact@autofyinc.ca